Contact & support

Send a support request

Use the support button at the bottom of this page to create a ticket. Sign in with the account involved so we can associate your request with the right usage and payment records. You can also open your support tickets to create a request and follow replies.

If you are signed out, sign in here. Please do not create a new account solely to follow up on an existing account problem.

Help us understand the issue

For a failed rewrite, include the approximate time, the error message, and the task reference if shown. For billing, include your order reference and the charge date. For a content correction, include the page URL and explain what seems inaccurate.

Never send your password, API key, full payment card number, or a confidential source document. If an excerpt is essential to reproduce a problem, remove personal or sensitive details first.

Privacy and account requests

You can use a support ticket to ask about access to your information, deletion of submitted text, or your account. We may need to verify account ownership before fulfilling the request. Payment and security records may need to be retained separately from writing content.

Before you contact us

How it works explains editing and retries. Pricing explains current word allowances. Refund policy distinguishes failed-job word refunds from payment refund requests.